5th Annual Shared Services and BPO Phillippines

18 - 20 August, 2014

New World Makati Hotel, Makati City, Philippines


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HOW TO DEVELOP AND RETAIN A STRONG MIDDLE MANAGEMENT TO DRIVE PERFORMANCE EXCELLENCE

Download the report to find out how to retain a strong middle management

Unlocking Value, Improving Productivity and Maintaining Your Competitive Edge

The 6th Annual Shared Services & BPO Philippines Summit will bring fresh and exciting insights, with interactive sessions covering the top challenges and giving you answers to ramp up your operations. Featuring a line up of 20+ speakers with combined experience of more than 200 years in delivering shared services across the region and the globe, you will discover and take away practical techniques to apply and improve service delivery. 

Be prepared to set all-new benchmarks and outperform previous records by evaluating the latest initiatives impacting SSCs in the Philippines. Tackle the employee attrition rate once and for all and assess what new benefit technology and automation can bring to your operations. Only at this event, will you discover insights from captives and BPOs that will embed the next phase of service delivery through optimized process efficiencies and enhanced employee engagement.

Key Themes for 2015

  • Next Generation Shared Service Centres – Technology transformations to revolutionise your Shared Service and Outsourcing Centres

  • Moving from transactional to value added services 

  • Innovation of end-to-end process to increase customer satisfaction

  • Tapping the potential of middle managers to achieve high performance

 

Tetsimonials

Very enriching sharing of ideas, insights from the speaker and participants.

 - Bessie V Ambat, Head of HR Global Shared Services Center, Ericsson 

Very informative, I gained a lot of learning which I can apply in our company

 - Marietta S Cantalejo, Service Leader – Technical Development and Business Integration, Jollibee Worldwide Services

It was a very encouraging and informative seminar. Networking with the industry and vendors was helpful. Sessions on current issues and opportunities being faced by others in the industry are similar to us.

-Anupam Kashiv, Director – BPOCOE, Kraft Foods

Download the brochure now, or email enquiry@ssonetwork.com for more information!

Attendee Stories

Very enriching sharing of ideas, insights from the speaker and participantsBessie V Ambat, Head of HR Global Shared Services Center, Ericsson
Very informative, I gained a lot of learning which I can apply in our companyMarietta S Cantalejo, Service Leader – Technical Development and Business Integration, Jollibee Worldwide Services
Its very valuable because it have me an insight on the experiences of matured SSC and as well as the varying issue and concern of new SSCKimrey Gomez, Account Arrangement Services Head, ABS-CBN

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