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Attendee Stories

Very enriching sharing of ideas, insights from the speaker and participantsBessie V Ambat, Head of HR Global Shared Services Center, Ericsson

Very informative, I gained a lot of learning which I can apply in our companyMarietta S Cantalejo, Service Leader – Technical Development and Business Integration, Jollibee Worldwide Services

Its very valuable because it have me an insight on the experiences of matured SSC and as well as the varying issue and concern of new SSCKimrey Gomez, Account Arrangement Services Head, ABS-CBN

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Sponsors & Exhibitors

Media Partners

American Chamber of Commerce of the Philippines, Inc.

Korean Chamber of Commerce Philippines [KCCP]

Procurement and Supply Institute of Asia

BENCHMARK WITH MNC AND DOMESTIC SSO LEADERS TO LEVEL UP YOUR BUSINESS TRANSFORMATION:

4th Annual Shared Services and BPO in the Philippines will return 14-15 August in Manila, Philippines.

Want to be part of this must-attend event? Email enquiry@iqpc.com.sg with your contact details and we’ll register your attendance right away
Have you watch the Shared Services & BPO video?

The Philippines is setting up for a major expansion in the shared services and BPO sector in the next couple of years. Watch to know more on what is being done today to spur the development plans for tomorrow.

Watch the video now

“It was a very encouraging and informative seminar. Networking with the industry and vendors was helpful. Sessions on current issues and opportunities being faced by others in the industry are similar to us” Anupam Kashiv, Director – BPOCOE, Kraft Foods
Top Ten Reasons to Have a BPO Presence in... the Philippines

• "Best-in-the-business" CSAT scores • Filipinos demonstrate great flexibility to reach client needs. • Many small companies are now moving high-end American ITO work to the Philippines as a result of vastly improved (and improving) ITO capabilities. • The Philippines has a number of mature and organized associations, in particular the Business Processing Association of the Philippines (BPAP), and the Call Center Association of the Philippines (CCAP. • Cultural alignment with North America. • The Filipino population includes a large number of English-speakers.

…and many more. Read the full report here

Boosting Productivity and Mitigating Risks to Achieve Globalisation

Shaping the Future of Captives and BPOs in the Philippines

Shared services centres and BPOs are evolving faster than ever to meet the new challenges in 2013/14. New policies from the US and Europe that could potentially impact future growth plans coupled with inflation (causing rising costs) are impacting service delivery.

Adding to this pressure are the burgeoning opportunities within the Philippines, which make it more difficult for the shared services and BPO sectors are to deliver more services to more geographies and with elevated productivity levels.

World Class Shared Services

It’s about time for the Philippines to be crowned as the captive and BPO hub in Asia through fortifying their world class operations with enhanced business re-engineering strategies. Utilising continuous improvement cycles within business services and processes are critical in setting a new benchmark in global business services.

Download the brochure now, or email enquiry@iqpc.com.sg.

Seize the opportunity to get ahead by capitalising on case studies addressing:

Techniques to mitigate, avoid and resolve external and internal environmental risks
Practical approaches to gain significant process improvement and minimize operational costs
Strategies to accelerate global service delivery growth and enhance service quality

Give Your Skills a Boost

Join the Focus Day on the 3 August to get up close to all new business process enhancement strategies and become experts in:

Re-engineering functional processes to elevate service delivery from the internal customers perspective
Aligning and designing shared services model to match business objectives
Achieve an equilibrium for global service delivery meeting local requirements

With 2 hours of non-stop information sharing from each facilitator, this additional day will be comprehensively covering operational excellence in shared services.

SSON provides research, training, and networking for over 4,500 shared services executive members from over 50 countries around the world. Whether you need resources to write a report, facts to benchmark performance against or simply want to meet some of your peers at the same stage of development we can support. Sign up today, pay only $149.99 USD and receive benefits that will help you to take your implementation to the next level. Questions? Contact us on +65 6722