Boosting Productivity and Mitigating Risks to Achieve Globalisation
Shaping the Future of Captives and BPOs in the Philippines
Shared services centres and BPOs are evolving faster than ever to meet the new challenges in 2013/14. New policies from the US and Europe that could potentially impact future growth plans coupled with inflation (causing rising costs) are impacting service delivery.
Adding to this pressure are the burgeoning opportunities within the Philippines, which make it more difficult for the shared services and BPO sectors are to deliver more services to more geographies and with elevated productivity levels.
World Class Shared Services
It’s about time for the Philippines to be crowned as the captive and BPO hub in Asia through fortifying their world class operations with enhanced business re-engineering strategies. Utilising continuous improvement cycles within business services and processes are critical in setting a new benchmark in global business services.
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Very enriching sharing of ideas, insights from the speaker and participantsBessie V Ambat, Head of HR Global Shared Services Center, Ericsson
Very informative, I gained a lot of learning which I can apply in our companyMarietta S Cantalejo, Service Leader – Technical Development and Business Integration, Jollibee Worldwide Services
Its very valuable because it have me an insight on the experiences of matured SSC and as well as the varying issue and concern of new SSCKimrey Gomez, Account Arrangement Services Head, ABS-CBN